This Privacy Policy describes how LLC craft ("we", "us", "our") collects, uses, and shares your personal information when you visit llccraft.com and make purchases.
1. Information We Collect
We collect information you provide directly to us:
- Contact information: name, email address, phone number, shipping and billing address
- Order information: products purchased, order history, payment details (processed securely by PayPal and Airwallex — we do not store full card numbers)
- Account information: if you create an account, your email, password (hashed), and saved addresses
- Communications: emails you send us for customer support or returns
We also collect information automatically when you browse:
- Device information (browser type, operating system, IP address)
- Usage data (pages visited, time on site, referring URL)
- Cookies and similar tracking technologies (see Section 3)
2. How We Use Your Information
- Process and fulfill orders, including shipping and delivery via DHL Express
- Send order confirmations, shipping notifications, and tracking updates
- Provide customer support and handle returns or damage claims
- Send marketing communications (Journal letter, new arrivals) — only if you opt in; you can unsubscribe at any time
- Improve our website, products, and customer experience
- Comply with legal obligations, including tax record-keeping
- Detect and prevent fraud
3. Cookies and Tracking Technologies
We use essential cookies for cart functionality and checkout. With your consent, we may use analytics cookies (Google Analytics) to understand how visitors use our site. You can control cookies through your browser settings. Blocking essential cookies may affect checkout functionality.
- Essential cookies: cart contents, session management, CSRF protection
- Analytics cookies (optional): Google Analytics — aggregated, anonymous usage data
4. Your Rights Under CCPA (California)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:
- Right to know: request what personal information we collect, use, and share
- Right to delete: request deletion of your personal information (subject to legal retention requirements)
- Right to opt out: request that we do not sell your personal information. We do not sell your personal information.
- Right to non-discrimination: we will not discriminate against you for exercising your CCPA rights
To exercise any of these rights, email privacy@llccraft.com. We will respond within 45 days.
Do Not Sell My Personal Information
5. Data Retention
We retain your order information (name, address, items purchased, payment records) for 7 years to comply with US tax and accounting requirements. Account information is retained as long as your account is active; you may request deletion at any time. Marketing preferences are retained until you unsubscribe.
6. Third-Party Services
We share necessary information with the following service providers:
- PayPal / Airwallex: payment processing (their privacy policies govern payment data)
- DHL Express: shipping and delivery (name, address, phone for delivery)
- Google Analytics: website analytics (anonymized IP, aggregated data)
We do not sell your data to third parties. We may disclose information if required by law or valid legal process.
7. Security Measures
We use industry-standard security measures including SSL/TLS encryption for all data transmitted between your browser and our website. Payment information is processed by PCI-DSS compliant providers. Access to personal data is restricted to authorized personnel only.
8. Contact Us
For privacy questions or to exercise your rights, contact:
LLC craft
Email: privacy@llccraft.com
Response time: within 48 hours, Monday–Saturday (China time)